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General Terms & Conditions

  1. Conditions of Training Program Purchase and/or Attendance

    As the Buyer and/or Training Program Registrant (hereafter known collectively as “You”), you agree that by purchasing and/or registering for an Xtreme Lashes, LLC (hereafter referred to as “Xtreme Lashes”) Training Program, you have read, understood, and agreed to these General Terms and Conditions.

    It is the policy of Xtreme Lashes to sell eyelash extensions application products and training programs for use by certain licensed/certified professionals in the beauty, health, medical or dental industries. Professionals that primarily offer nail or tanning services within primarily nail or tanning salons, as determined by Xtreme Lashes’ sole discretion, will not be allowed to purchase products or training programs from Xtreme Lashes. Therefore, you certify that you (or someone working with or for you) are licensed or certified per Xtreme Lashes’ requirements, and you agree to furnish Xtreme Lashes with a current copy of your professional credentials upon request. Xtreme Lashes reserves the right, in its sole discretion, to determine whether you qualify for admittance to its training programs and may refuse you admittance to a training program if you cannot provide sufficient documentation of your qualifications.

    It is solely your responsibility to ensure that you are following all national or local jurisdictions’ laws relating to the selling or application of eyelash extensions. It is your responsibility to research and locate your state statutes and regulations, if any, regarding the practice of eyelash extensions applications, including but not limited to, the professional license or certificate that you must have and the requirements for facilities in which you can apply eyelash extensions. Xtreme Lashes provides training programs and issues certificates to licensed and credentialed beauty and health professionals to enable them to effectively use Xtreme Lashes’ products. An Xtreme Lashes certificate indicates that an individual has met Xtreme Lashes’ standards for using and applying Xtreme Lashes’ products. Xtreme Lashes does not train its clients to receive a state license or certificate, nor to receive continuing education for extending their government or state license. Xtreme Lashes expects its clients to refer to their state’s regulatory boards for permission to charge for eyelash extensions services. Xtreme Lashes cannot be held liable for any claims that may arise from the use of its techniques, products, or services in any State, Country, or Territory.

    You must complete all required Online Lessons prior to your training date. Before each training program begins, you will be required to show your trainer a valid government issued photo ID.

    You agree to NOT use any recording devices, audio, still photo, or video, during the training program. Cell phones must be turned off during the training program unless you have been authorized to log in to the Xtreme Lashes by Jo Mousselli® Lash Calculator® tool. Non-registered persons will NOT be allowed to observe or participate in any training programs.

    If you are tardy or you do not attend your originally scheduled training program, then you will not be eligible for a refund and you may be required to pay the full cost of registration to reschedule your training program. Training programs become completely non-refundable two (3) days before the training program begins, and Xtreme Lashes will not issue a refund for any training program for any reason after it becomes non-refundable.

    Xtreme Lashes reserves the right to change these General Terms and Conditions from time to time in its discretion, for any reason or for no reason.

  2. Safety During and After Training Programs and Indemnity for Xtreme Lashes

    You acknowledge, accept and agree that (a) use of products sold by Xtreme Lashes must be used with great care to prevent an accidental injury, especially when performing work near an individual’s eye, (b) there is danger associated with the application of eyelash extensions that may include injury to an individual’s eye or eye area and (c) you will practice great care during your training program and follow all prescribed safety guidelines under the supervision of your trainer. You also certify that you will practice great care in all eyelash extensions applications that you perform after you successfully pass your training program. You agree that Xtreme Lashes cannot be held liable for any injuries that may arise from your use of misuse of products and application techniques sold or supplied by Xtreme Lashes.

    You understand and agree that an Xtreme Lashes’ Trainer may, at her or his sole discretion, dismiss you from a training program for conduct or performance that puts you or other training program attendees at risk for injury, or that otherwise interferes with the safe and/or effective administration of the training program. If you are dismissed from a training program because of conduct or performance, you will not receive a refund and you may be ineligible to retake a training program, at the sole discretion of Xtreme Lashes.

    You acknowledge that all Xtreme Lashes training programs involve “hands-on” training regarding applying eyelash extensions to natural eyelashes using Xtreme Lashes’ branded products. During the training program, you will be required to apply eyelash extensions onto another student’s natural eyelashes and you will have eyelash extensions applied to your natural eyelashes. If the training program is uneven and neither you nor Xtreme Lashes can supply a model, you may be required to work on a mannequin head during the training program. You will not receive a full set of eyelash extensions during your selected training program. By voluntarily participating in the training program, you acknowledge and accept the risk associated with having another training program student apply eyelash extensions to you. You agree that you will not hold any of the fellow students in your training program or Xtreme Lashes liable for any injuries that you may sustain because of other students applying eyelash extensions to you. If you are unable to have eyelash extensions applied due to medical reasons or other extenuating circumstances, then you must acquire approval from Xtreme Lashes to provide a model. If you provide a model because you cannot have eyelash extensions applied, then your model will receive an application of eyelash extensions from the student who is partnered with you in the training program.

    Model Policies

    Training Type

    # of Live Model Applications

    4-Day Classic Certification Training

    3

    2-Day Omni Volume™ Certification Training

    1

    1-Day Classic or Omni Certification/Retake Training

    1


    1. Xtreme Lashes requires you to provide your own models for Trainings. If you are unable to provide model(s) when required, you will practice application skills on a mannequin head instead. However, you must apply eyelash extensions to at least one human model during any Classic Certification Training or Omni Volume™ Certification Training to become certified. Your trainer will not evaluate applications to a mannequin head for certification.

    2. You understand that Xtreme Lashes cannot be held liable for any claims that may arise from the use of its techniques, services, or products, including but not limited to its Lash Calculator® tool, in any State, Country, or Territory.

    INDEMNIFICATION

    YOU AGREE TO INDEMNIFY, DEFEND AND HOLD XTREME LASHES AND ITS DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, MANAGERS, SHAREHOLDERS, AGENTS, SUBSIDIARIES, AFFILIATES, TRAINERS, INDEPENDENT CONTRACTORS, CONSULTANTS, SUBCONTRACTORS, SUPPLIERS AND LICENSORS (HEREINAFTER “XTREME LASHES, ET AL”) HARMLESS AGAINST ANY AND ALL CLAIMS, REQUESTS, ACCUSATIONS, ALLEGATIONS, ASSERTIONS, COMPLAINTS, PETITIONS, DEMANDS, SUITS, ACTIONS, PROCEEDINGS, GOVERNMENTAL INQUIRIES, INVESTIGATIONS, DAMAGES, LIABILITIES, ATTACHMENTS, JUDGMENTS, LOSSES, PENALTIES, FINES, SETTLEMENTS, AND EXPENSES, INCLUDING BUT NOT LIMITED TO COURT COSTS AND REASONABLE ATTORNEYS’ FEES, WHETHER INDIRECT, SPECIAL, INCIDENTAL, ECONOMIC, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE, OF ANY NATURE ARISING OUT OF OR RELATED TO REGISTRATION OR ATTENDANCE AT XTREME LASHES TRAINING PROGRAMS OR THE USE OR MISUSE OF PRODUCTS OR SERVICES SOLD OR SUPPLIED BY XTREME LASHES, ET AL., INCLUDING, BUT NOT LIMITED TO INTELLECTUAL PROPERTY OF XTREME LASHES, ET AL. THIS INDEMNITY IS INTENDED TO APPLY TO ANY THEORY OF RECOVERY INCLUDING, BUT NOT LIMITED TO, CLAIMS OF ACTUAL OR ALLEGED NEGLIGENCE BY XTREME LASHES, ET AL (WHETHER ACTIVE OR PASSIVE, SOLE OR CONCURRENT, SIMPLE OR CROSS, STRICT OR STATUTORY). NOTWITHSTANDING THE ABOVE, XTREME LASHES LIABILITY, IF ANY, WILL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT.

    You understand that Xtreme Lashes cannot be held liable for any claims that may arise from the use of its techniques, services, or products, including but not limited to its Lash Calculator® tool, in any State, Country, or Territory.

  3. Certification Policies
    1. Training program attendance does not guarantee Certification. Xtreme Lashes, in its sole discretion, reserves the right to determine its certification requirements, which may change at any time, without notice. You must meet all the requirements and agree to all the terms and conditions listed on Xtreme Lashes’ official certification application to become certified. Certificates will not be issued during training programs. Xtreme Lashes will issue your certificate via US Mail only after you have met the requirements for certification in Xtreme Lashes’ eyelash extensions application methods, and Xtreme Lashes has approved your certification application in its sole discretion. Xtreme Lashes, at its sole discretion, reserves the right to decertify you for any reason or for no reason. Reasons for decertification include, but are not limited to, the severance of the business relationship between you and Xtreme Lashes, violation of any part of this agreement, or if Xtreme Lashes receives repeated complaints about your application techniques.
    2. It is your sole responsibility to assimilate the skills and gain the experience required to become competent at applying eyelash extensions. The “certification of completion”, the “hands on” training, and/or the marketing, business, and advertising strategies provided because of training program attendance DO NOT guarantee that you will become a successful Lash Stylist. You may need further training, practice, and/or guidance after attending your first training program to gain and maintain success as a Lash Stylist.
  4. Lash Stylist Directory Policies

    Training program attendance does not guarantee a listing on Xtreme Lashes’ Lash Stylist Directory (“Directory”). You must meet all the requirements and agree to all the terms and conditions listed on Xtreme Lashes’ official Directory application to become listed. Xtreme Lashes, in its sole discretion, reserves the exclusive right to determine the requirements and prerequisites for a listing on its Lash Stylist Directory, which may change without notice. Additionally, Xtreme Lashes, in its sole discretion, reserves the right to decline your application for a listing or to remove your existing listing for any reason or for no reason. Xtreme Lashes may decline your Directory application or remove your Directory listing for various reasons, including but not limited to:

    1. Your business is primarily a nail salon, or your full-service salon features “nail” or “nails” in its business name. An application of Xtreme Lashes® eyelash extensions is a luxury service.
    2. You fail to meet Xtreme Lashes’ minimum advertised price (MAP) requirements for an application of a full set of lashes, a re-lash application, or Xtreme Lashes by Jo Mousselli branded retail products;
    3. You fail to meet minimum product purchase requirements for a listing;
    4. The use or advertisement of competing eyelash extension application techniques, application products, and consumer after-care products. From a “truth in advertising” perspective, it is a violation of Xtreme Lashes policies and the Federal Lanham Act to convey the impression to consumers that the eyelash extension application techniques or products of another company are endorsed by Xtreme Lashes. For example, a coffee shop offering Maxwell House® brand coffee cannot proclaim to the public that it serves Starbucks® brand coffee
    5. You promote and/or sell professional eyelash extensions application supplies or training programs which violates your agreement not to compete with Xtreme Lashes (per Section V of this Agreement);
    6. Xtreme Lashes receives repeated consumer complaints regarding the eyelash extensions application services or customer service that you provide; or
    7. The business relationship between you and Xtreme Lashes becomes severed due to violation of these terms and conditions or for any other reason.
  5. Use of Proprietary Materials, Exclusivity and Covenant Not to Compete

    The terms, conditions, and notices contained herein are provided to you in conjunction with the use of the website, products, and services of Xtreme Lashes. These terms and conditions are applicable to you upon you accessing the website and/or completing the registration or shopping process. Xtreme Lashes makes no representations or warranties about the completeness or accuracy of this website content.

    The Xtreme Lashes website(s) is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from our website, software, videos, education and training materials, or product packaging without prior written consent from Xtreme Lashes, LLC. All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, is the copyrighted property of Xtreme Lashes, LLC. ALL RIGHTS RESERVED.

    You certify that by purchasing Xtreme Lashes Products and/or Training Programs and/or attending any Xtreme Lashes training program, you are not an owner, employee, independent contractor, or educator of any competitor of Xtreme Lashes that sells professional grade eyelash extensions products/supplies/implements for resale and/or training programs for sale/profit. If you violate these terms or conditions, then Xtreme Lashes reserves the right to pursue all legal and equitable remedies against you.

    You are expressly prohibited from using Xtreme Lashes’ proprietary copyrighted training program materials to train others. You are prohibited from demonstrating any of the techniques or procedural information obtained from Xtreme Lashes to any other person, including, but not limited to, co-workers, employees, contractors, friends, or family members.

    You acknowledge that the following proprietary materials items are the property of Xtreme Lashes. All physical copies must be returned to Xtreme Lashes and electronic copies must be destroyed within 10 business days if you are decertified or the business relationship between you and Xtreme Lashes has been severed:

    1. All Xtreme Lashes educational materials including but not limited to Student Training Manual(s) and Tutorials;
    2. All Xtreme Lashes Student PowerPoint Presentation(s);
    3. All unused Xtreme Lashes Waiver Forms, Client History Folders, Client Consultation Forms, Order Forms and Application Forms;
    4. All Xtreme Lashes Marketing Literature and Marketing Materials, including proprietary photos and logos;
    5. All Xtreme Lashes Certificates.

    You also acknowledge that you are not authorized to copy, distribute, or otherwise disseminate to any other person, including but not limited to co-workers, employees, contractors, friends, or family members the above proprietary materials accessed during any Xtreme Lashes training program.

    You agree that you will not, directly or indirectly, solicit or sell eyelash extensions training programs or products in competition with Xtreme Lashes within the United States of America during your relationship with Xtreme Lashes and for a period of two (2) years from the date that either party gives written notice to the other of its intent to terminate the business relationship.

    You or someone working with you or for you must be hands-on trained at an official Xtreme Lashes Training and Certification program to purchase and use Xtreme Lashes branded marketing materials (including, but not limited to: posters, brochures, and window clings).

    To purchase or use co-branded marketing materials (customizable marketing materials that feature both your business or brand name and the Xtreme Lashes Brand name), you or someone working with or for you must be:

    • Hands-on trained at an official Xtreme Lashes Training and Certification program;
    • Xtreme Lashes certified;
    • Listed on the Xtreme Lashes Lash Stylist Directory; and
    • Have a completed and approved Proprietary Property Agreement on file with Xtreme Lashes.

    Clients in good standing are encouraged to promote that they use Xtreme Lashes by Jo Mousselli® eyelash extensions professional application products and supplies, provide Xtreme Lashes by Jo Mousselli® eyelash extensions services, and that they retail to consumers the consumer grade Xtreme Lashes by Jo Mousselli® and the Jo Mousselli® aftercare and cosmetic products on their menu of services, online, and onsite at their brick and mortar business locations. However, to protect the Xtreme Lashes trademark and Brand Name, clients are NOT permitted to use “Xtreme Lashes” (or any derivative thereof) in their business name (example: Xtreme Lashes by Jane), or use the term “Xtreme Lashes” within their website domain address or within their social media handle (example: www.xtremelashesbyjane.com).

    Xtreme Lashes, at its sole discretion, reserves the right to prohibit, ask you to remove, update, or modify your use of our branded intellectual property, including but not limited to: photos, logos, videos, digital or printed marketing or educational material at any time, for any reason or no reason. You agree that by choosing to advertise any of our brands, you will abide by any of our brand guidelines that may be issued to you during your business relationship with us.

    You or someone working with or for you must be credentialed in the health or beauty industries and must be registered for an Xtreme Lashes Training and Certification Program to purchase at wholesale prices or sell Xtreme Lashes by Jo Mousselli® and Jo Mousselli® branded consumer cosmetic and aftercare products on your business website and/or inside your place of business. However, you may not sell Xtreme Lashes by Jo Mousselli and Jo Mousselli branded consumer aftercare and cosmetic products on third-party websites or in third-party business establishments without obtaining prior written permission from Xtreme Lashes. Any business establishment that sells Xtreme Lashes by Jo Mousselli and Jo Mousselli branded consumer cosmetic and aftercare products, whether your own or an approved third-party business establishment who sells on your behalf, must agree to abide by all Minimum Advertised Price (MAP) guidelines that may be furnished by Xtreme Lashes. Xtreme Lashes reserves the right, in its sole discretion, to change its advertised MAP guidelines and/or to deny approval of the resale of Xtreme Lashes by Jo Mousselli and Jo Mousselli branded consumer aftercare and cosmetic products for any reason or no reason.

    If you become a retailer of Xtreme Lashes by Jo Mousselli and Jo Mousselli branded cosmetic products, (including but not limited to the Amplifeye® line of products), you agree that you will not market, promote, or claim, verbally or in writing, that said products are intended to affect the structure or any function of the human body, or any portion thereof. You agree that you will comply with all applicable laws, rules and regulations concerning the advertising, packaging, marketing and sale of the products.

    You further agree that you will make no representation, guaranty or warranty, either express or implied, with respect to the products, beyond those contained in Xtreme Lashes’ approved package label and product instructions, without the express written consent of Xtreme Lashes. You do not have the right power, or authority to make any representation, guaranty or warranty on behalf of Xtreme Lashes.

    If you breach any of the conditions contained herein or engage in any other activity deemed to violate Xtreme Lashes’s policies, including, but not limited to, the training of other individuals without the prior written approval of Xtreme Lashes, then Xtreme Lashes reserves the right to, among other actions permitted under law: 1) demand the immediate return of all Xtreme Lashes Proprietary Property; 2) cease selling products to you or the location(s) where you apply eyelash extensions 3) remove your contact information and/or the location(s) where you apply eyelash extensions from Xtreme Lashes’ Directory page on its website and/or 4) pursue all legal and equitable remedies allowed by law.

  6. TRAINING REFUND/RESCHEDULING POLICY

    1. THE FOLLOWING APPLIES TO INDIVIDUALS WHO PURCHASE THEIR TRAINING FROM XTREME LASHES:

      XTREME LASHES RESERVES THE RIGHT TO REFUSE TO SELL TRAININGS TO ANY PERSON FOR ANY REASON OR FOR NO REASON.

      DUE TO THE HIGH DEMAND FOR TRAINING SEATS AND THE COMPLEXITY ASSOCIATED WITH THE LOGISTICS OF RESCHEDULING AND CANCELLATIONS OF TRAINING, THE FOLLOWING TERMS AND CONDITIONS APPLY:

      1. IF YOU CANCEL YOUR TRAINING PURCHASE AFTER THE FREE PROMOTIONAL ITEMS (LASH EXTENSION PRODUCTS, SUPPLIES, EQUIPMENT, TOOLS, FURNITURE, ETC.) INCLUDED WITH THE PURCHASE OF YOUR TRAINING HAVE BEEN SHIPPED (EVEN IF NOT YET RECEIVED), YOU WILL BE RESPONSIBLE FOR PAYING THE SHIPPING COST TO RETURN THE SHIPMENT BACK TO XTREME LASHES. ONCE THE RETURN SHIPMENT OF THE PROMOTIONAL ITEMS HAS BEEN RECEIVED BY XTREME LASHES, YOUR REFUND, LESS THE COST OF SHIPPING & HANDLING, CANCELLATION FEES, AND ANY MISSING OR OPENED ITEMS, WILL BE ISSUED WITHIN 28 DAYS AFTER THE RETURN IS PROCESSED.

      2. IF YOU QUALIFY FOR A REFUND, YOU MAY OPT FOR A REFUND VIA YOUR ORIGINAL METHOD OF PAYMENT OR VIA PRODUCT CREDIT. IF YOU OPT FOR A REFUND VIA PRODUCT CREDIT, XTREME LASHES WILL GRANT YOU A $50 DISCOUNT ON YOUR CANCELLATION FEES. PRODUCT CREDITS ACCRUED ON YOUR ACCOUNT SHALL REMAIN ON YOUR ACCOUNT UNTIL THEY ARE REDEEMED FOR QUALIFYING PURCHASE; HOWEVER, IF YOUR XTREME LASHES ACCOUNT IS SUSPENDED OR TERMINATED FOR ANY REASON, THEN ANY UNUSED PRODUCT CREDITS WILL BE REMOVED. XTREME LASHES RESERVES THE RIGHT TO MODIFY ITS PRODUCT CREDIT POLICY FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE.
    2. RESCHEDULING AND CANCELLATION FEE CHART (ALL TRAINING)

      Timeline Rescheduling Fees Rescheduling Fees due to No Shows to Pre-Training Scheduled Appointments* Cancellation Fees (other than Xtreme Lashes Interest Free Payment Plan) Cancellation Fees when paid via Xtreme Lashes Interest Free Payment Plan
      Within 24 Hours of Purchase $0 for 1st reschedule, then $200 for each additional reschedule $200 for each reschedule $150 $150
      >14 Calendar days Prior to 1st Day of Training (and not within the 1st 24 hours of purchase) $0 for 1st reschedule, then $200 for each additional reschedule $200 for each reschedule $250 Payment Plan deposit or cancellation fee, whichever is greater.
      6 - 14 Calendar Days Prior to 1st Day of Training (and not within the 1st 24 hours of purchase) $200 for each reschedule $200 for each reschedule No refunds issued No refunds issued
      1 - 5 Calendar Days Prior to 1st Day of Training (and not within the 1st 24 hours of purchase) $450 $450 No refunds issued No refunds issued
      Between the 1st Day and Last Day of Training Not applicable. If you "no-show," are tardy, or incomplete the training you will forfeit your seat and no rescheduling or refund will be granted. If you wish to re-enroll into future training, you will be required to pay full cost of new training. Not applicable. If you "no-show," are tardy, or incomplete the training you will forfeit your seat and no rescheduling or refund will be granted. If you wish to re-enroll into future training, you will be required to pay full cost of new training. Not applicable. If you "no-show," are tardy, or incomplete the training you will forfeit your seat and no rescheduling or refund will be granted. If you wish to re-enroll into future training, you will be required to pay full cost of new training. Not applicable. If you "no-show," are tardy, or incomplete the training you will forfeit your seat and no rescheduling or refund will be granted. If you wish to re-enroll into future training, you will be required to pay full cost of new training.

      * Pre-Training Scheduled Appointments include the Pre-Training Registration Call conducted within the first 24 hours of purchase and the Pre-Training Technology Support Call, conducted Monday-Thursday prior to the first Training Day.

      PRIVATE TRAINING CANCELLATION/RESCHEDULING FEE CHART

      PRIOR TO TRAINING START DATE:

      RESCHEDULING FEE

      CANCELATION FEE

      OVER 14 DAYS

      30% OF THE TOTAL PRICE

      50% OF THE TOTAL PRICE

      3-14 DAYS

      50% OF THE TOTAL PRICE

      70% OF THE TOTAL PRICE

      LESS THAN 3 DAYS

      NO RESCHEDULING ALLOWED

      NO REFUNDS WILL BE PROVIDED

      *For orders on payment plans: The fee outlined above or the payment plan deposits, whichever is greater.

  7. PRODUCT PURCHASE, USAGE, RETURNS, AND EXCHANGES

    XTREME LASHES RESERVES THE RIGHT TO REFUSE TO SALE TRAINING PROGRAMS OR PRODUCTS TO ANY PERSON FOR ANY REASON OR FOR NO REASON.

    1. REFUND AND EXCHANGE POLICIES

      XTREME LASHES ENDEAVORS TO SHIP PRODUCTS AND PROVIDE SERVICES OF ONLY THE HIGHEST QUALITY. DUE TO ISSUES OF HYGIENE, XTREME LASHES CANNOT ACCEPT PRODUCT RETURNS AFTER PACKAGING HAS BEEN OPENED. WITHIN 14 DAYS OF THE DATE THAT THE POSTAL CARRIER DELIVERS YOUR PRODUCT(S), YOU MAY ELECT TO RETURN UNOPENED MERCHANDISE FOR A REFUND IN AN AMOUNT EQUAL TO THE PURCHASE PRICE (LESS SHIPPING FEES AND A PROCESSING FEE EQUAL TO 20% OF THE PURCHASE PRICE), VIA YOUR ORIGINAL PAYMENT METHOD. IF YOUR ORIGINAL PAYMENT METHOD WAS VIA CREDIT CARD OR PAYPAL, YOU ALSO HAVE THE OPTION TO RECEIVE A PRODUCT CREDIT AGAINST FUTURE PURCHASES IN AN AMOUNT EQUAL TO THE PURCHASE PRICE, AND XTREME LASHES WILL WAIVE THE 20% PROCESSING FEE. PRODUCT CREDITS ACCRUED ON YOUR ACCOUNT SHALL REMAIN ON YOUR ACCOUNT UNTIL THEY ARE REDEEMED FOR QUALIFYING PURCHASE; HOWEVER, IF YOUR XTREME LASHES ACCOUNT IS SUSPENDED OR TERMINATED FOR ANY REASON, THEN ANY UNUSED PRODUCT CREDITS WILL BE REMOVED. XTREME LASHES RESERVES THE RIGHT TO MODIFY ITS PRODUCT CREDIT POLICY FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE. IF YOU USED REWARD POINTS TO REDUCE YOUR PAYMENT ON YOUR ORDER THAT WAS RETURNED, THOSE POINTS WILL BE ADDED BACK TO YOUR ACCOUNTS LESS THE 20% PROCESSING FEE.

      IF YOU DETERMINE THAT PRODUCTS SHIPPED TO YOU ARE DEFECTIVE, YOU MUST INFORM XTREME LASHES OF THEIR CONDITION WITHIN FOURTEEN (14) DAYS OF RECEIPT AT 1-877-244-5274. YOU WILL BE GIVEN A RETURN AUTHORIZATION NUMBER (RMA#) WITH SHIPPING INSTRUCTIONS. ALL PRODUCTS MUST BE RETURNED IN ORIGINAL PACKAGING. XTREME LASHES RESERVES THE RIGHT TO EITHER REPLACE DEFECTIVE PRODUCT OR PROVIDE A REFUND OF THE PURCHASE PRICE UPON RECEIPT OF DEFECTIVE PRODUCT.

      PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT. IF YOU DETERMINE THAT ANY OF THE ITEMS IN YOUR ORDER ARE MISSING OR INCORRECT, PLEASE NOTIFY XTREME LASHES TO CORRECT THE ORDER WITHIN FOURTEEN (14) DAYS OF ORDER RECEIPT.
    2. .PROMOTIONAL CREDITS POLICY

      PROMOTIONAL CREDITS ACCRUED ON YOUR ACCOUNT SHALL REMAIN ON YOUR ACCOUNT UNTIL THEY ARE REDEEMED FOR QUALIFYING PURCHASES OR UNTIL THEY EXPIRE, WHICHEVER OCCURS FIRST. FROM TIME TO TIME, THE TERMS OF EXPIRATION FOR PROMOTIONAL CREDITS MAY VARY, AND THE SPECIFIC EXPIRATION DATE WILL BE DISCLOSED TO YOU AT THE TIME OF ISSUANCE. IN ADDITION, IF YOU DO NOT COMPLETE A PAID PURCHASE ON YOUR ACCOUNT FOR A PERIOD OF TWELVE (12) CONSECUTIVE MONTHS, THEN ANY ACCRUED PROMOTIONAL CREDITS ON YOUR ACCOUNT WILL AUTOMATICALLY EXPIRE. IF YOUR XTREME LASHES ACCOUNT IS SUSPENDED OR TERMINATED FOR ANY REASON, THEN ANY UNUSED PROMOTIONAL CREDITS ACCRUED ON YOUR ACCOUNT WILL EXPIRE IMMEDIATELY. XTREME LASHES RESERVES THE RIGHT TO MODIFY ITS PROMOTIONAL CREDIT POLICY FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE.
    3. Xtreme Rewards™ Program Points Terms and Conditions
      1. General

        Enrollment and use of the Xtreme Rewards™ Program Points benefits are offered at the discretion of Xtreme Lashes, LLC. Xtreme Lashes reserves the right to cancel, modify, or restrict the Xtreme Rewards Points program (“Program”), including without limitation, point redemption rules, point conversion ratio, and the point expiration policy at any time, with or without notice, even if changes affect the value of Xtreme Rewards™ Program Points already accumulated. You are responsible for remaining knowledgeable about the program’s terms and conditions. An account Xtreme Rewards™ Program Points balance, as reflected in Xtreme Lashes records, shall be deemed correct. Xtreme Lashes reserves the right to determine the amount of Xtreme Rewards™ Program Points in any account based on Xtreme Lashes internal records related to such account. In the event of an inconsistency between the amounts stated on any order receipt or online and Xtreme Lashes internal records, Xtreme Lashes internal records will control. Xtreme Lashes assumes no responsibility for errors related to calculation and tabulation of Xtreme Rewards™ Program Points. The sale of Xtreme Rewards™ Program Points is prohibited and may result in the confiscation or cancellation of your Xtreme Rewards™ Program Points as well as suspension or termination of your account, which in each case shall be final and conclusive. Xtreme Lashes may revoke any Xtreme Rewards™ Program Points at any time if account holder engages in abuse of the program or fails to follow the terms and conditions of the program. If your Xtreme Lashes account is suspended for any reason, your Xtreme Rewards™ Program Points will be forfeited immediately. Fraud or abuse relating to the accrual or redemption of Xtreme Rewards™ Program Points may result in revocation of membership in the Program and may affect an account’s eligibility for participation in any other Xtreme Lashes program. Xtreme Rewards™ Program Points are non-transferable and cannot be redeemed for cash. The interpretation and application of the program's Terms and Conditions are at the sole discretion and determination of Xtreme Lashes.
      2. Accrual and Redemption of Xtreme Rewards™ Program Points

        Professional accounts in good standing accrue 5% Xtreme Rewards™ Program Points when they purchase qualifying products, excluding all federal taxes, state taxes, local taxes, use taxes, and shipping fees. Xtreme Lashes reserves the right to change the Xtreme Rewards™ Program Points percentage accrued, from time to time in its sole discretion, for any reason or for no reason. Xtreme Rewards™ Program Points will be added to your Account immediately once the payment is made in full for qualifying products. The time of issuance of Xtreme Rewards™ Program Points is subject to change. Xtreme Rewards™ Program Points will not be earned on any miscellaneous charges or credits. Xtreme Rewards™ Program Points are accrued based on the final purchase price after discounts and adjustments (not the original price). For example, if a qualifying product that is normally $100 is on sale for $75, the account will only earn Xtreme Rewards™ Program Points on the purchase price of $75. If the redemption of Xtreme Rewards™ Program Points reduces the qualifying purchase amount on an order, then the Xtreme Rewards™ Program Points accrued for that order will be based on the actual net dollar amount spent. Unless otherwise communicated in writing, Xtreme Rewards™ Program Points earned through two or more accounts may not be combined for redemption. Xtreme Lashes reserves the right to modify or discontinue the Xtreme Rewards™ Program Points Program at its sole discretion, with or without notice, for any reason or for no reason.
      3. Returns

        Xtreme Rewards™ Program Points earned from a purchase that is subject to a return, refund, returned check, or other credit will be deducted from the account in an amount equal to the Xtreme Rewards™ Program Points earned for the original transaction, upon the completion of the return process. Returns or credits applied to your account may reduce the Xtreme Rewards™ Program Points already earned and may result in a negative Xtreme Rewards™ Program Points balance. In such a case, you may not receive a full refund or credit. Redeemed Xtreme Rewards™ Program Points are non-refundable and will not be credited back to your account for any training cancellation.
      4. Xtreme Rewards™ Program Points Expiration

        Xtreme Rewards™ Program Points accrued on your account shall remain on your account until they are redeemed for qualifying purchases or until they expire, whichever occurs first. If you do not complete a paid purchase on your account for a period of twelve (12) consecutive months, then any accrued Xtreme Rewards™ Program Points on your account will automatically expire. If your Xtreme Lashes Account is suspended or terminated for any reason, then any unused Xtreme Rewards™ Program Points accrued on your account will expire Immediately. Xtreme Lashes reserves the right to modify its Xtreme Rewards™ Program Points policy for any reason or for no reason, with or without notice.
    4. Xtreme Inventory Savings Program

      1. General

        Enrollment and use of the Xtreme Inventory Savings Program (“Program”) benefits are offered at the discretion of Xtreme Lashes. Xtreme Lashes reserves the right to cancel, modify, or restrict the Program, including without limitation, discount accrual percentages, rules and benefits at any time, with or without notice. You are responsible for remaining knowledgeable about the Program’s terms and conditions. An account’s Program discount, as reflected in Xtreme Lashes records, shall be deemed correct. Xtreme Lashes reserves the right to determine the amount of the Program discount in any account based on Xtreme Lashes internal records related to such account. In the event of an inconsistency between the amounts stated on any order receipt or online and Xtreme Lashes internal records, Xtreme Lashes internal records will control. Xtreme Lashes assumes no responsibility for errors related to calculation and tabulation of the Program discount. Xtreme Lashes may revoke the Program discount at any time if account holder engages in abuse of the Program or fails to follow the terms and conditions of the Program. If your Xtreme Lashes account is suspended for any reason, your Program discount will be forfeited immediately. Fraud or abuse relating to the accrual or redemption of the Program benefits may result in revocation of membership in the Program and may affect an account’s eligibility for participation in any other Xtreme Lashes program. The Program discount is non-transferable and cannot be redeemed for cash. The interpretation and application of the Program's terms and conditions are at the sole discretion and determination of Xtreme Lashes.
      2. Accrual and Redemption of Xtreme Inventory Savings Program Discount

        Professional accounts in good standing will be able to save up to 32% on Application and Retail products. The Program discount qualification accrues on a monthly basis as the professional account purchases qualifying products, excluding all federal taxes, state taxes, local taxes, use taxes, and shipping fees. The time of issuance of the Program discount is subject to change. The Program discount will not be accrued on any miscellaneous charges or credits. The Program discounts are accrued based on the final purchase price after discounts and adjustments (not the original price). For example, if a qualifying product that is normally $100 is on sale for $75, the account will only earn the Program discount on the purchase price of $75. If the redemption of Xtreme Rewards™ Points reduces the qualifying purchase amount on an order, then the Xtreme Inventory Savings Program discounts accrued for that purchase will be based on the actual net dollar amount spent. The Program discount accrued through two or more accounts may not be combined for redemption.

        Your discount tier qualification will be evaluated on a calendar month and previous 12 calendar months, whichever is more favorable for you.

        The discounted prices you qualify for will be viewable once you have logged in to your Xtreme Lashes account online. You will see two price charts—one with regular product pricing and one with your discounted product pricing. Your loyalty discounts will work in combination with promotional codes. Any Weekly Special or Newsletter promotional codes you enter will be applied in addition to your loyalty discount unless otherwise specified on the promotional code. Xtreme Lashes reserves the right to modify or cancel its Xtreme Inventory Savings Program for any reason or for no reason, with or without notice.
      3. Returns

        Refund amounts for eligible returns will only reflect the actual price paid. Returns or credits applied to your account may reduce an account’s future Xtreme Inventory Savings Program discount.
    5. Product Use

      You acknowledge that (a) exposure of products (particularly adhesives) sold by Xtreme Lashes to temperature extremes may cause changes in the products and that such changes may make the products unsuitable for use and (b) use of products sold by Xtreme Lashes must be used with great care by a Company trained Lash Stylist to prevent an accidental injury, especially when performing work near an individual’s eye.
    6. Product Information

      All prices displayed on the website are quoted in U.S. Dollars.

      If any minor uses any goods or product from Company, it should be only after the legal or parental guardian has discussed the product with the minor's doctor. All material and information presented by Company is intended to be used for personal educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Xtreme Lashes website(s) is not meant to serve as a substitute for professional medical advice: this website(s) is solely an online store for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the product packaging or Website before using or relying on them. Your physician or health care practitioner should address all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Company does not give or intend to give any answers to medical related questions and Company’s Website and/or product packaging does not replace any medical professional or medical resource. Company does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the website(s). IF YOU NEED MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.
    7. Shipping

      The following policy is applicable to all domestic and international business clients except for International Franchisees. For International Franchisee shipping policies, please contact Xtreme Lashes.

      Xtreme Lashes reserves the right to ship orders via any postal carrier (including, but not limited to FedEx, DHL, UPS or the United States Postal Service (USPS)). If you have a valid e-mail address on file, you will receive a confirmation email with tracking numbers when your order has been shipped.

      Custom printed orders are shipped directly from a third-party printer and will be shipped separately from all other products. Xtreme Lashes’ Creative Department will send a proof of your custom order item to the e-mail address that we have on file for you. You must approve this proof before your custom item will be processed. Please allow up to 10 business days for your custom order item to arrive after you have confirmed your approval of the proof for your item.

      Backordered items may ship via Ground Shipping


      1. Week Day Shipping

        2nd day, overnight, and priority orders received before 3 PM CST are shipped on the same business day Monday-Friday. If placed after 3 PM CST, then your order will be processed the following business day. Same day shipping cannot be guaranteed for orders shipped via the Ground option. Please allow up to two business days for processing and handling of Ground shipped orders.
      2. Weekend and Holiday Shipping

        Orders placed on weekends (Saturday or Sunday) and orders placed on Federal holidays (including, but not limited to Christmas Eve and New Year’s Eve) will be processed on the next business day following the weekend or holiday.
      3. Orders Containing Adhesives

        Adhesives that are included as part of a Business Development Kit (BDK) are shipped separately from the other items included in the BDK.

      4. Shipping and Handling Fees and Processing times for Domestic Businesses

      Order Total

      Ground

      2nd Day

      Overnight

      $0 - $149.99

      $9.95

      Price varies. See price and delivery options during checkout.

      $150.00+ FREE

      Xtreme Lashes Processing Time

      0 - 2 business days

      0 – 1 business days

      0 – 1 business days

      Carrier Delivery Time

      1 – 5 business days

      2 business days

      1 business day

      Shipping and Handling Fees and Processing times for International Businesses

      Order Total

      International Economy

      International Priority

      $0 - $299.99

      Price varies. See price and delivery options during checkout.

      $300+

      FREE International Priority Shipping

      Xtreme Lashes Processing Time

      0 - 1 business days

      Carrier Delivery Time

      Depends on Country

      Xtreme Lashes is not responsible for shipping delays due to weather conditions.

      E. Signature Policy

      Xtreme Lashes does not require a signature for delivery of orders in most cases, but reserves the right to do so. Once the delivery of an order is confirmed by the freight carrier, Xtreme Lashes is no longer liable for the order. Xtreme Lashes requires that each time a purchase is made via website or phone that you must request or decline a signature requirement on your order. Xtreme Lashes strongly recommends that you request that a signature be required if there may be a possibility of theft or damage to orders left at the delivery location. Xtreme Lashes is not responsible for any loss or damage to orders that may occur while they are in the custody of the freight carrier.

    1. Limitation of Liability and Disclaimer of Warranties

      Xtreme Lashes is not liable to you for any incidental damages related to or arising out of your purchase or use of any and all products or services from Xtreme Lashes. Xtreme Lashes’ liability to you related to or arising out of your purchase of any and all products or services from Xtreme Lashes is limited to the amount of the refund available to you, if any, as set forth above in these General Terms and Conditions.

      Except as expressly set forth in these General Terms and Conditions, Xtreme Lashes makes no warranties to you regarding its products or services. Xtreme Lashes expressly disclaims all implied warranties related to or arising out of your purchase of products of services from Xtreme Lashes, including, without limitation, those of merchantability and fitness for a particular purpose. All products and services sold by Xtreme Lashes are sold on an “AS IS, WHERE IS” basis.

  8. Independent Contractor; Not a Franchise or Business Opportunity.

    You agree that the Xtreme Lashes Lash Stylist Certification and Training Program creates only a buyer and seller relationship between you and the Xtreme Lashes, and does not create any other type of relationship between you and the Xtreme Lashes. You have no authority, expressed or implied, to act as an Xtreme Lashes agent for any purpose. You are, and will remain, an independent contractor responsible for all obligations and liabilities of your business, and for all claims or demands based on injury, illness or death of any person or persons, directly or indirectly, resulting from the operation of your business. Further, the Xtreme Lashes and you are not and do not intend to be partners, associates, joint ventures, agents or employees of each other in any way, and the Xtreme Lashes will not be construed to be jointly liable for any of your acts or omissions under any circumstances.

    You acknowledge and agree that the Xtreme Lashes Lash Stylist Certification and Training Program is not, and should not be deemed, a franchise under federal or state law due to, among other reasons: (i) the Xtreme Lashes does not exercise significant control over, or provide significant assistance to, your method of operation; (ii) you do not engage in the business of offering, selling, distributing goods or services under a marketing plan or system prescribed in substantial part by us; (iii) while you will be authorized to distribute the Xtreme Lashes’s retail/consumer products bearing our trademarks, your use of our trademark will be only incidental to, and not in substantial association with, your business; and (iv) you are not required to identify your business to your customers under our trademarks or to otherwise be required to use our trademarks in a manner likely to convey to the public that you are an outlet or account of ours.

    You further acknowledge and agree that the Xtreme Lashes Training Programs is not, and should not be deemed, a business opportunity under federal or state law due to, among other reasons: (i) we will not assist you in starting a business; (ii) we do not represent or guarantee that you will derive income from your business which exceeds the price of the Training and Certification Program paid to us or the products you purchase from us; (iii) we will not refund all or part of the price of the Training and Certification Program paid to us, or repurchase any of the products, if you are dissatisfied with the business you operate; and (iv) we will not provide you with a comprehensive marketing plan.

  9. Xtreme Lashes US Minimum Advertised Price Policy
    1. Introduction

      Xtreme Lashes® is a premium brand that produces only the highest quality products. Many of our resellers invest significant time and resources to provide consumers with exceptional products and services at non-discounted prices that reflect the premium nature of the Xtreme Lashes brand. Xtreme Lashes wants to protect their ability to do so by discouraging price-based advertising that would be detrimental to our brand and detrimental to our resellers’ efforts. Accordingly, Xtreme Lashes has unilaterally implemented this Minimum Advertised Price Policy (“MAP Policy”).
    2. MAP Policy Statement

      Xtreme Lashes, in its sole discretion, reserves the right to discontinue doing business with any reseller who advertises any Xtreme Lashes or Jo Mousselli branded products (collectively, “Xtreme Lashes Products”) at a price lower than the MAP.
    3. General Guidelines of MAP Policy

      The Minimum Advertised Price (“MAP”) for any Xtreme Lashes Product shall not be less than 20% below the current Manufacturer’s Suggested Retail Price (“MSRP”) as published on the Xtreme Lashes price sheet. Both the MAP and the MSRP are established by Xtreme Lashes and may be adjusted by Xtreme Lashes at its sole discretion without notice.

      The MAP Policy does not establish maximum advertised prices. All resellers may offer Xtreme Lashes Products at any price in greater than the MAP.

      Buy One Get One (BOGO) special promotions are permitted. You may offer special promotions, during which you offer a free product with the purchase of a second product and/or a free product with the purchase of a lash application service. For example, offering a free Lashista® Cleanse & Style Kit with the purchase of a full lash application.

      From time to time it may be explicitly approved by Xtreme Lashes in writing to sell certain Xtreme Lashes Products below the MAP. The discount amount and length of time will be determined at the time of this approved promotion by Xtreme Lashes.

      From time to time Xtreme Lashes may run a sale on its products and in such case the MAP will be the same as the sale price on those specific products and on those specific dates that correspond with the Xtreme Lashes sale.
    4. Advertising Guidelines

      The MAP Policy applies to all advertisements of Xtreme Lashes Products in all media, including, but not limited to, flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, mail order catalogs, Internet or similar electronic media, television, radio, and public signage.

      The MAP Policy does not apply to on premise or in-store advertising that is not distributed to customers outside of your salon.

      The MAP Policy does not in any way limit the ability of any reseller to advertise that “they have the lowest prices” or, they “will meet or beat any competitor’s price,” that consumers should “call for a price” or phrases of similar import if the price advertised or listed for the products is not less than the MAP.

      Xtreme Lashes considers website features such as “click for price,” automated “bounce-back” pricing e-mails, pre-formatted e-mail responses, forms, and automatic price display for any items prior to being placed in a customer’s shopping cart, and other similar features to be communications initiated by the reseller (rather than by the customer) and thereby they constitute “advertising” under this MAP Policy.
    5. Enforcement of MAP Policy

      Xtreme Lashes does not intend to do business with resellers who degrade the image of Xtreme Lashes and its products. It is Xtreme Lashes’ sole discretion whether to provide prior notice or issue warnings before taking any action under the MAP Policy. A reseller’s intentional or repeated failure to abide by the MAP policy will result in termination of its relationship with Xtreme Lashes.

      Xtreme Lashes monitors the advertised prices of resellers. Resellers are expected to provide reasonable cooperation in any investigations regarding possible MAP Policy violations. Hindering, obstructing, delaying, or otherwise failing to cooperate with a MAP Policy investigation is a violation of this MAP Policy.
  10. Privacy and Cookie Policy:
    1. Privacy Policy

      Xtreme Lashes takes our responsibility to protect the privacy and confidentiality of your information, including personal information, very seriously. We maintain physical, electronic and procedural safeguards that comply with applicable legal standards to secure such information from unauthorized access and use, alteration and destruction. We hold our employees accountable for complying with relevant policies, procedures, rules and regulations concerning the privacy and confidentiality of information.
      1. We may disclose information we have about you as required or permitted by law. For example, we may share information with regulatory authorities and law enforcement officials when we believe in good faith that such disclosure is necessary to comply with legal requirements. We may share information with third parties where appropriate to protect against fraud or verify or enforce our terms of use, our other rights, or other applicable policies.
      2. From time to time, we may execute agreements with other companies to provide services to us, or to make services and products available to you. Under these agreements, these companies may receive your personal information, but they must safeguard this information, and they may only use it for those purposes we specify.
      3. We may use the information we collect from you to help us deliver our online services; to administer, evaluate and improve our business (including developing new products and services, improving existing products and services, performing data analytics, and performing accounting, auditing and other internal functions); manage our risks; market our services and products; and to comply with and enforce applicable laws and regulations, relevant industry standards, contractual obligations and our policies. We may also use data that we collect on an aggregate or anonymous basis (such that it does not identify any individual clients) for various business purposes, where permissible under applicable laws and regulations.


      Authorized Purchasers and Account Security

      You are responsible for maintaining the security of your account by updating and correcting information as it changes, including notifying Xtreme Lashes of any new/terminated Lash Stylists or employees and/or any new/terminated users with purchasing access. You must safeguard your password and security pin and supervise the use of your account. You are solely responsible for maintaining the security of your account and maintaining settings that reflect your preferences. We will assume that anyone using the Site or transacting with your account password/pin is you. You agree that you are solely responsible for any activity that occurs under your account. As part of your account settings, you have the option to save shipping addresses to your account. You will also have the option to save credit cards and bank accounts as “Payment Methods” on your account. You understand that all “Purchasers” you grant purchasing access to will have access to place orders on your Xtreme Lashes account using only your saved payment methods and shipping addresses. You will be responsible for all orders placed on your account by any authorized purchaser. If you would like to add or remove an authorized purchaser on your account, you understand that you must contact Xtreme Lashes to grant and revoke purchasing privileges.
    2. Cookie Policy

      By using this site, you agree to the placement of cookies on your computer in accordance with the terms of this policy. If you do not wish to accept cookies from this site, please either disable cookies or refrain from using this site.

      There are two main types of cookies:

      Types of Cookies
      1. Session cookies: these are temporary cookies that expire at the end of a browser session; that is, when you leave the site. Session cookies allow the website to recognize you as you navigate between pages during a single browser session and allow you to use the website most efficiently. For example, session cookies enable a website to remember that a user has placed items in an online shopping basket.
      2. Persistent cookies: in contrast to session cookies, persistent cookies are stored on your equipment between browsing sessions until expiry or deletion. They therefore enable the website to "recognize" you on your return, remember your preferences, and tailor services to you.


      Our Use of Cookies

      We currently use, and may use in the future, the following types of cookies on this website:

      We use session cookies to:
      1. help us maintain security and verify your details while you use the website as you navigate from page to page, which enables you to avoid having to re-enter your details each time you enter a new page.

      We use persistent cookies to:
      1. help us recognize you as a unique user when you return to our website so that you do not have to input your details multiple times as you move between our pages or services
      2. remember how you have customized your use of this site, such as your preferred currency and time zone
      3. collect and compile anonymous, aggregated information for statistical and evaluation purposes to help us understand how users use the website and help us improve the structure of our website.


      In addition to session cookies and persistent cookies, we may use other types of cookies (or other similar types of technologies) which are set by our website to provide us or third parties with information.

      Many cookies are designed to give you optimal usage of the web. For example, we use cookies to enable you to improve your user experience when using our website; e.g. a cookie which recognizes if your browser supports specific technology features. This helps, for example, in enabling web pages to be loaded more quickly when you request the download of a large file. In addition to cookies which send information to us, we also use cookies which collect information and send it to third parties. An example of this is Google Analytics. We use Google Analytics to help collect and compile information like the number of visitors to the site, where visitors have come to the site from and the pages they visited. Visit Google’s site for an overview of privacy at Google and information on how to opt out of the Google Analytics cookie.

      Disabling Cookies

      Most browsers are initially set to accept cookies. However, you can disable cookies if you wish, generally through changing your internet software browsing settings. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer enabling you to decide whether to accept or reject the cookie. To manage your use of cookies, visit the “Help” section on your browser. As our cookies allow you to access some of our website’s features, we recommend that you leave cookies enabled. Otherwise, if cookies are disabled, it may mean that you experience reduced functionality or will be prevented from using this site altogether.
  11. Force Majeure

    The following applies to individuals who purchase their Training Program directly from Xtreme Lashes:

    Notwithstanding any other provision of this Agreement to the contrary, if Xtreme Lashes is prevented from performing its obligations hereunder as a result of any contingency which is beyond its reasonable control (such as any act of God, war, riot, national emergency, terrorist act, general embargo, fire, casualty, equipment failure, flood, extreme weather conditions, earthquake, unforeseen unavailability of an Xtreme Lashes Trainer for reasons beyond the control of such party (such as interruptions in the Trainer’s travel schedule or illness, or other similar occurrence) (any such event, a "Force Majeure Event"), then Xtreme Lashes shall be excused from its inability to perform its obligations hereunder, but only to the extent of the Force Majeure Event in question. Xtreme Lashes will provide reasonably prompt notice of the occurrence of such Force Majeure Event. Account Holder acknowledges that Xtreme Lashes cannot be held liable for postal carrier delivery delays in conjunction with a Force Majeure Event. Regarding raining program delays upon the occurrence of such Force Majeure Event, Xtreme Lashes may delay the scheduled training program and shall reschedule the training program hereunder as soon as reasonably practicable following the date of such occurrence.

    If an Xtreme Lashes training program cannot be conducted because of a lack of minimum student attendance, then Xtreme Lashes reserves the right to reschedule the training program. If Xtreme Lashes cancels or reschedules a training program, registered participants may elect to apply the monies paid for the cancelled training program to a future training program within 12 months of the cancelled training program date. Xtreme Lashes will honor a request for a full refund of cancelled training program fees submitted in writing and received in its corporate office via fax or mail within seven (7) days of cancelled training program date. Such a refund only applies to training program fees, not to other fees or expenses registered participants may have incurred, including, but not limited to, lost wages, travel, or lodging expenses.

    The following applies to individuals who purchase their Training Program via Third Party Vendors:

    If you registered through a Third-Party Vendor (including, but not limited to Beauty Schools), then, in lieu of the paragraph above, the Vendor is responsible for rescheduling you or providing you a refund, per the Vendor’s policies. Xtreme Lashes is not responsible or liable for transactions performed by Third-Party Vendors.

  12. Governing Law; Construction

    This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to the principles of conflicts of laws thereof. The construction and interpretation of this Agreement shall not be strictly construed against the drafter. Any dispute arising under this Agreement shall be settled by arbitration in the State of Texas in accord with such procedures as may be acceptable to the parties.

  13. Entire Agreement; Amendment; Waiver; Invalidity

    This Agreement, together with any schedules and exhibits attached hereto and made a part hereof, constitutes the entire agreement between the parties as to the subject matter hereof and shall supersede all prior understandings, letters, agreements, contracts and other documents. This Agreement may not be amended except by an instrument in writing signed on behalf of all the parties hereto. No failure or delay by either party to exercise, and no course of dealing with respect to, any right of any such party regarding an obligation of the other party to this Agreement, shall operate as a waiver thereof, unless agreed to in writing by both parties. Any single or partial waiver by either party of any obligation of the other party under this Agreement shall constitute a waiver of such obligation only as specified in such waiver and shall not constitute a waiver of any other obligation. The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provisions of this Agreement, all of which shall remain in full force and effect.